Use our support ticket system to ask a question or request assistance from our Support Team. We
typically respond to support tickets within one business day or less.
View Your Previous Support Tickets
If you know your Ticket Tracking ID, you can view previous support tickets that you submitted. (You
can also click the link in your email to view previous tickets).
ChurchTrac Online subscriptions includes phone support for most issues during business hours. After-hours phone support may incur a fee.
To help keep our costs (and your price) as low as possible, please check to see if your question is addressed on the left in our Online User Guide
before calling our support department.
PDF User Guide
You can download a PDF version of our online user guide for offline viewing or printing. Please note: The
online edition of the user guide is updated more frequently than this PDF version. For the latest help content, use the online guide on the left side of this screen.